BCI members have access to Care Guides – specially trained registered nurses and social workers who serve as your point of contact for all care and health plan matters.

Care Guides allow you to get answers to the questions that you may not have had a chance to discuss with your doctor. You can rely on your Care Guide to understand your care path, medications, treatment decision support, and more.

Care Guides support you and your entire family as needed, helping you maintain your physical and mental wellness while managing a health concern or condition. Your Care Guide will work with your doctor and help you navigate your care, as well as provide:

  • One-on-one education and support for any health condition
  • An overview of treatment options
  • Answers to your health-related questions
  • Guidance on helping you connect to specialty resources such as second opinions through 2nd.MD and surgery care through Transcarent
  • Referrals and information on community resources

Accessing a Care Guide

All adult BCI members have access to Care Guides and can contact them by phone or email. You may also be contacted by your Care Guide if they have identified that they can offer you support. For example, a new diagnosis, a recent Emergency Room visit, or reminding you about important preventive care you’re due for.

To reach a Care Guide, send an email to myalbertsonscareguide@bcidaho.com or call 800-723-0047 and ask to be transferred to your dedicated Care Guide.

You can also call BCI at 855-854-1412 and ask to be connected to a Care Guide.