Transcarent is a benefit that connects associates and family members enrolled in a BCI medical plan with top-rated facilities and physicians for orthopedic assessments and non-emergency surgeries.

If you’re enrolled in the PPO or EPO plan, your surgery is covered 100% when you go through Transcarent – you pay nothing. If you’re in the HSA plan, you pay nothing once you have met your deductible for the year.

For some specific types of surgeries, you are required to go through Transcarent for your procedure to be covered by insurance. For non-required procedures, you do not have to use Transcarent, but you may be able to save money since a Transcarent procedure may be covered 100% depending on your medical plan.

Benefits for you

  • Cost: With Transcarent, EPO and PPO members pay $0 for a virtual orthopedic assessment and any designated surgical procedures. Per IRS rules, HSA participants must first meet the annual deductible. In addition, travel expenses for you and a companion will be covered if a local surgeon is not an option, and travel over 100 miles is required.
  • Experience: Your dedicated Care Coordinator is there to help you find the right surgical provider, schedule your surgery, understand your benefits, and manage billing and paperwork.
  • Quality: Transcarent takes special measures to ensure the care you get is care you can trust, hand-selecting surgery partners because they meet or exceed quality standards and are among the top-ranked in the nation.
  • Access: Receive fast access to top-rated facilities and surgeons specializing in your procedure.

Virtual Orthopedic Assessment Benefit

Whether you’re seeking care for an orthopedic condition or just curious about your options, Transcarent provides a virtual orthopedic assessment from orthopedic physicians within 2 business days at no cost to PPO and EPO plan members. If you are in the HSA plan, you pay nothing once you have met your annual deductible.

To access this benefit, you will need to have registered on the Transcarent app (see below).  Using the app, select Muscle & Joint Care on the home screen then follow the onscreen instructions.

If you need surgery, a Transcarent Care Coordinator can help you find a top-tier surgery facility and coordinate the details.

See the information below to get started with Transcarent.

Watch a short video to learn about Transcarent’s Orthopedic Assessment Benefit.

Which procedures are covered through Transcarent

You must use Transcarent for the following surgeries:

  • Orthopedic surgeries – knee, hip, shoulder
  • Spine surgeries
  • Bariatric surgeries

Spine, knee, hip, shoulder, or bariatric surgery may only be covered when accessed through Transcarent. Some exceptions apply for members in Lubbock TX where we are still developing our best-in-class provider network. If you have questions, please contact a Transcarent Care Coordinator. If you do not schedule your surgery with Transcarent (or obtain a waiver for members in Lubbock, TX), your medical plan will not cover the cost of your surgery.

  • Cardiac surgeries
  • Specific cancer surgeries
  • General surgeries
  • Women’s health surgeries
  • Vascular surgeries
  • And many more (contact a Transcarent Care Coordinator to see if your surgery is covered)

If travel is required

If travel of over 100 miles (one way) from your primary residence is required to get you to a top surgeon for your procedure, travel expenses are covered for you and a companion, including:

  • Airfare
  • Lodging (one double occupancy room)
  • Meals and incidentals allowance
    • $50 per day for the patient when not admitted (days 1-14)
    • $50 per day for a companion (days 1-14)
    • $125 per week per person after 14 days (days 15+)

To receive this benefit, airfare and lodging must be arranged by your Care Coordinator. Any travel companion must be at least 18 years of age. You’ll receive a payroll check to cover your meals and incidentals incurred during this period.

Get started with Transcarent

If you are currently in the process of pursuing knee, hip, shoulder, spine or bariatric surgery, please contact a Transcarent Care Coordinator as soon as possible.

If you are enrolled in a BCI medical plan, activate your Transcarent account now by visiting the Albertsons page on the Transcarent website, downloading the Transcarent app (scan the QR code below using your mobile device) or by contacting a Care Coordinator.

Website: Albertsons Page on the Transcarent Website

Telephone: 888-387-3912 (Mon-Sun, 3 am to 7 pm PT)

Email: surgerycare@transcarent.com

Transcarent app: Scan the QR code below with your mobile device.