The Dependent Eligibility Audit is now complete and documentation is no longer being accepted.

Dependent Eligibility Audit Key Communications

Distribution Date

Communication

Aug. 1


Dependent Audit announcement email from Mike to all HR
OPEN RATE: 51.4%




Aug. 1

English/Spanish personalized heads up letter mailed from ACI to associate homes with covered dependents under medical, dental or vision

Aug. 1

Launched a Dependent Audit page on the benefits website complete with copies of letters, blank verification packet that was mailed by WTW to homes, FAQs, etc.

Aug. 21

WTW sent verification emails to associates with emails on file

Aug 25

ACI sent Dependent Audit update email to associates with covered dependents under medical, dental or vision (attached)
OPEN RATE: 53.1%


Aug. 25

WTW mailed verification letters to associate homes

Aug. 29

Distributed Team Talk focused on the Dependent Audit

Aug. 30

WTW sent verification emails to associates with emails on file

Sept. 6

WTW sent verification emails to associates with emails on file

Sept. 11

WTW to mail verification letters to associate homes

Weekly

WTW sends verifications emails to associates with emails on file

Weekly

Updated associate lists to HR leaders, for HR to follow up with associates

Daily

WTW sends emails and letters to associates that provided insufficient dependent documentation